Refund and Returns Policy

Effective Date: 12 Mar 2024

Thank you for shopping with Borniyo. We strive to provide you with a seamless and satisfying shopping experience. Please review our Refund and Returns Policy to understand the procedures and guidelines for returning products.

1. Return Period – 2 Days:
   • Borniyo offers a return period of 2 days from the date of product delivery. If you are not satisfied with your purchase, you have the option to initiate a return within this timeframe.
2. Hassle-Free Returns with Free Return Shipping:
   • Borniyo is committed to hassle-free returns. We provide free return shipping to make the return process convenient for our customers.
3. How to Initiate a Return:
   • To initiate a return, please contact our customer care team at hello@borniyo.com within the specified return period. Our team will guide you through the return process.
4. Return Eligibility:
   • To be eligible for a return, customers must provide a product opening video without cuts, edits, or pauses. This ensures transparency and helps us assess the condition of the returned item accurately.
5. Refund Process:
   • Once the returned item is received and inspected, Borniyo will initiate the refund process. Refunds will be processed using the original payment method.
6. Return Shipping – Free:
   • Borniyo covers the cost of return shipping. We will provide you with instructions and a prepaid shipping label to facilitate the return.
7. Refund Process – 7 business days:
   • The refund process will be completed within 7 business days from the date of receiving the returned item. Please note that the time it takes for the refund to reflect in your account may vary based on your payment method.
8. Customer Responsibility:
   • Customers are responsible for ensuring that the returned item is securely packaged to prevent damage during transit. Borniyo reserves the right to reject returns that do not meet our specified criteria.
9. Cancellation Policy:
   • If you wish to cancel an order, please contact us as soon as possible. Once an order is processed for shipping, it cannot be canceled. Refer to our Shipping Policy for more information on order processing times.
10. Questions and Assistance:
    • If you have any questions or need assistance with the return process, please contact our customer care team at hello@borniyo.com. We are here to help.

Borniyo values your satisfaction, and we appreciate your trust in us for your shopping needs. Your feedback is crucial to our continuous improvement, so please don’t hesitate to reach out if you have any concerns or queries.